Procurement Record

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QLD Open Data 807b8023-17c0-460e-a619-64ff95de0123-con_21570 Awarded Contract

You will aim to meet industry standards of service for the Gambling Helpline. These targets are: - 80% of calls answered within 20 seconds - Fewer than 5% of calls are abandoned These measures will be used to assess the impact of the additional funding. Improvement towards these targets will be monitored by Us on a quarterly basis. Prior to distribution, You are required to submit all community education and advertising/promotional resources to the Department of Justice (DoJ), via the GHSS@justice.qld.gov.au mailbox, for approval to ensure the resources contribute to the strategic direction for problem gambling treatment and support services in Queensland. In the event of termination or expiration of Funding, the ownership, including intellectual property, URL/domain and any other relevant information or material relating to the Gambling Help Queensland website will transfer to an entity that We nominate.

Buyer
Supplier
Relationships Australia (Qld) Limited

Procurement Details

Status
No
Value
$3,119,912.00
Category
Social Services
Process
Unknown
Published
2025-04-10
Closes
Unknown
Contract Start
2025-04-10
Contract End
2026-09-30
Last Seen
2026-07-02T04:32:56.573Z

Description

You will aim to meet industry standards of service for the Gambling Helpline. These targets are: - 80% of calls answered within 20 seconds - Fewer than 5% of calls are abandoned These measures will be used to assess the impact of the additional funding. Improvement towards these targets will be monitored by Us on a quarterly basis. Prior to distribution, You are required to submit all community education and advertising/promotional resources to the Department of Justice (DoJ), via the GHSS@justice.qld.gov.au mailbox, for approval to ensure the resources contribute to the strategic direction for problem gambling treatment and support services in Queensland. In the event of termination or expiration of Funding, the ownership, including intellectual property, URL/domain and any other relevant information or material relating to the Gambling Help Queensland website will transfer to an entity that We nominate. - Social Services

Contact

Name
Unknown
Email
Unknown
Phone
Unknown

Source Evidence

Source System
QLD Open Data
Source Notice ID
807b8023-17c0-460e-a619-64ff95de0123-con_21570

Open families.qld.gov.au

Attachments

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